We’ve got you. All orders sent by Neon Studio are insured for shipping misshapes. If we learned one thing from 2020, it’s that ship-haps-happen, and it’s how we deal with them that counts.
We have a 99.7% perfect delivery rate. But, if you’re reading this because you received your sign damaged. I’m so sorry - that’s gutting - but please know that we can fix it!
Send us an email within 72-hours of delivery to let us know and for us to lodge a claim with the shipping provider for you. Be sure to include photos of both the sign and the packaging. Claims are unable to be processed without both photos submitted.